Q. What if we need any technical support for installation, configuration and operational help ?

A. We have Annual Software Subscription Plan under which you will get all the following services :

=> Free Software Updates
=> Free Technical Support

You can call us at 847-874-7192 or Email us for any of questions or solutions. We are always ready to answer all of your questions and help you out.


Q. What are the hardware/ software requirement for running Visual ESTIM?

A. The minimum requirement for running Visual ESTIM is,

Windows 2000/ XP/ Vista / 2003 Server
256 MB RAM
200 MB Free Hard Disk Space

Q. How does Visual ESTIM Licensing work ?

A. Licensing is based on “ concurrent users”, meaning if you purchase three licenses, you may install Visual ESTIM on as many workstations as you want. But, only three users can use Visual ESTIM at one time from any workstation.

Q. What do I get when I buy Visual ESTIM? 

A. We will send you Visual ESTIM Installation CD with instructions, User Manual and USB Licensing key

Q. When will Visual ESTIM be delivered after the placement of Order? 

A. Visual ESTIM usually ships next business day by USPS Priority Mail. For Express Delivery, please call us to find out shipping charges and method of payment

Q. Does Visual ESTIM work on a Network?  Can several users work on the same project at the same time?

A. If you buy multi-user version of Visual ESTIM (e.g. 3 users/ 5 Users), it will work on a network and multiple users can work in the same project/ different projects in Visual ESTIM at the same time. Visual ESTIM Single user can be used on any one PC. The number of users working is limited by the user license purchased by you.

Q. What process do you have to evaluate and implement suggestions?

A. Yes, we have that process in place. If you have any suggestions/ needs, please send us your suggestions/ needs with detailed description. Also, let us know why you need this change and how it will helpful to you. Once we receive your request, we will forward it to our development team for review. If your suggestions/ needs are feasible in our system and  useful to everybody, we will do that modification and release it in coming updates. There will not be any additional charge for you. Incase, we think that your requirement is very specific, we will let you know estimated charge and time to complete.